Public Sector Case Study

Key Highlights

Payroll Process Outsourcing  Automation of Payroll Process

Payroll Process Outsourcing  Introduction of a Comprehensive E-HR portal

Payroll Process Outsourcing  Provision of a support hotline and email facility to manage enquiries


Provision of service to process monthly payroll and benefits management of up to 500 headcounts. 

Service Level Agreement

Payroll Process Outsourcing  100% compliance with Singapore Employment Act and Singapore CPF Act.

Key Highlights

Payroll Process Outsourcing  Provide on demand quality temporary staff based on customer’s dynamic manpower needs. Given up to 48 hours’ turnaround time.

Payroll Process Outsourcing  Appointment of a dedicated Account Manager as the main liaison.   

Payroll Process Outsourcing  Use of Robotic Process Automation (RPA) to accelerate and enhance recruitment process

Payroll Process Outsourcing  Stringent end-to-end recruitment, selection, on-boarding and off-boarding process.

Payroll Process Outsourcing  Introduction of a Comprehensive E-HR system


Provision of administrative positions such as admin executive, customer service executive, and managerial positions such as admin managers, project management manager as well as data & research specialist based on dynamic demand cycles throughout the year.  

Service Level Agreement

Submission of suitable candidates within 48 hours of requisition.


Payroll Process Outsourcing  Dedicated team

Payroll Process Outsourcing  Established communication matrix

Payroll Process Outsourcing  Recruitment and Selection blue print

Payroll Process Outsourcing  Forward Manpower Forecast and Planning

Payroll Process Outsourcing  Robust Compensation and Benefits Scheme

Payroll Process Outsourcing  Application of Robotic Process Automation (RPA) to accelerate and enhance recruitment process

Payroll Process Outsourcing  Introduction of e-HR platform to streamline timesheet and billing process

The Results

Payroll Process Outsourcing  Meet SLA all the time

Payroll Process Outsourcing  Fulfilled over 85% of all requisitions given (hundreds of requisitions throughout the year)

Payroll Process Outsourcing  All our candidates turn up for their scheduled interviews

Payroll Process Outsourcing  All our successful candidates turn up on their 1st day of work

Payroll Process Outsourcing  Close to 100% of our successful temporary staff complete their tenure as assigned

Payroll Process Outsourcing  100% on-time payment to our temporary staff

Payroll Process Outsourcing  100% accuracy and completeness

Payroll Process Outsourcing  Timely submission of documents


Payroll Process Outsourcing  Review and improvement of HR business rules.

Payroll Process Outsourcing  Streamline of processes and approving matrix to meet audit requirements.

Payroll Process Outsourcing  Automation of processes by providing and setting up of e-HR portal (Payroll, Leave, Claims) with Workflow feature to ensure that authorized approval matrix is in place.

Payroll Process Outsourcing  Statutory claims (e.g. Maternity Leave, Child Care Leave, Paternity Leave, National Service Make-up Claim) are submitted on time and collections are tracked.

Payroll Process Outsourcing  Provide training and communication sessions to all employees on the usage of the e-HR portal.

Payroll Process Outsourcing  Provision of Payroll support hotline and email facility to assist with any related enquiries from the employees.

The Results

Payroll Process Outsourcing  Standardization of processes and integrated e-HR Platform.

Payroll Process Outsourcing  Human Resource Management is streamlined and made fuss-free without the usual paper trails and bottlenecks.

Payroll Process Outsourcing  Payroll accuracy, timeliness and completeness is ensured.

Payroll Process Outsourcing  Human Resource Applications are maintained and updated regularly to ensure relevance to evolving Practices and Statutory Regulations.

Payroll Process Outsourcing  Confidentiality and Data Integrity.

Payroll Process Outsourcing  Satisfied Client with peace of mind that all employees will be paid on time and accurately and in full compliance with statutory requirements.

Payroll Process Outsourcing  Satisfied Employees with peace of mind that they will be paid on time and accurately. Given the e-HR platform,they are able to acess their payroll, leave and claims information any time.


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