Private Sector Case Study

Key Highlights

Payroll Process Outsourcing  Automation of Payroll Process

Payroll Process Outsourcing  Introduction of a Comprehensive E-HR portal

Payroll Process Outsourcing  Provision of a support hotline and email facility to manage enquiries


Provision of service to process monthly payroll and benefits management of up to 500 headcounts. 

Service Level Agreement

Payroll Process Outsourcing  100% compliance with Singapore Employment Act and Singapore CPF Act.

Payroll Process Outsourcing  100% accuracy and completeness

Payroll Process Outsourcing  Timely submission of documents


Payroll Process Outsourcing  Review and improvement of HR business rules.

Payroll Process Outsourcing  Streamline of processes and approving matrix to meet audit requirements.

Payroll Process Outsourcing  Automation of processes by providing and setting up of e-HR portal (Payroll, Leave, Claims) with Workflow feature to ensure that authorized approval matrix is in place.

Payroll Process Outsourcing  Statutory claims (e.g. Maternity Leave, Child Care Leave, Paternity Leave, National Service Make-up Claim) are submitted on time and collections are tracked.

Payroll Process Outsourcing  Provide training and communication sessions to all employees on the usage of the e-HR portal.

Payroll Process Outsourcing  Provision of Payroll support hotline and email facility to assist with any related enquiries from the employees.

The Results

Payroll Process Outsourcing  Standardization of processes and integrated e-HR Platform.

Payroll Process Outsourcing  Human Resource Management is streamlined and made fuss-free without the usual paper trails and bottlenecks.

Payroll Process Outsourcing  Payroll accuracy, timeliness and completeness is ensured.

Payroll Process Outsourcing  Human Resource Applications are maintained and updated regularly to ensure relevance to evolving Practices and Statutory Regulations.

Payroll Process Outsourcing  Confidentiality and Data Integrity.

Payroll Process Outsourcing  Satisfied Client with peace of mind that all employees will be paid on time and accurately and in full compliance with statutory requirements.

Payroll Process Outsourcing  Satisfied Employees with peace of mind that they will be paid on time and accurately. Given the e-HR platform,they are able to acess their payroll, leave and claims information any time.


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